Building Trust in AI Within Canadian Banks
WATCH AS WE DIG INTO THE PROGRESS BEING MADE BY CIBC
Canadians give themselves a C in AI—literally. According to TD’s 2025 AI Insights Report, 40% of Canadians rated their AI proficiency as a C, and another 21% gave themselves an F. The root of the issue? Trust. As Christine Morris, SVP at TD, puts it:
“If people don’t understand how a technology works or how it helps them, they’re less likely to trust it.”
Christine Morris, SVP at TD
TD’s Chief Analytics & AI Officer, Luke Gee, adds:
“Trust in AI isn’t a given. It’s earned.”
Luke Gee, Chief Analytics & AI Officer at TD
While much of the country is still figuring that out, CIBC is already moving forward. They’ve quietly become a model for responsible AI adoption by doing a few key things:
- Signing the federal Generative AI Code of Conduct
- Launching an internal CIBC AI platform
- Rolling out GitHub Copilot across dev teams
- Prioritizing governance, accountability, and people
That last piece is where leaders like Ozge come in. As VP of Advanced Analytics, she’s making sure the human side of AI isn’t overlooked. Because adopting AI isn’t just a technical shift — it’s a trust challenge. And trust is built through transparency, training, and thoughtful change management.
That’s why Ozge and Thenuga are hiring a Change Management Consultant to help shape how AI is adopted across the enterprise. If that’s your wheelhouse — reach out to them. Or message me, and I’ll connect the dots.
Canadians may still be warming up to AI, but if you’re wondering what real leadership looks like in this space? Look at CIBC.
“The future of AI won’t be won by those who adopt it fastest — but rather by those who earn the most trust along the way.”
